This week Google released a new version of their Chrome web browser (version 45 to be specific). With this release they have dropped support for a key feature required to be able to use the DYMO printers for printing.

Microsoft also recently released Windows 10 that comes with a new web browser, Microsoft Edge. This browser is also missing the feature previously supported in Internet Explorer that enables DYMO printing.

The DYMO team are in the final stages of testing and rolling out new printing support for Chrome and Edge that will fix the printing issues. Unfortunately this update won’t be ready until early 2016 on Windows and OSX.

In the meantime while DYMO are getting this resolved it’s recommended that on Windows you switch to use Firefox or Internet Explorer 10/11. On Mac OSX it’s recommended you switch to use Firefox or Safari. Safari is preinstalled on OSX and Internet Explorer is preinstalled on Windows (even Windows 10), but testing has shown better results with Firefox, download it here.

The first time the UCare kiosk is opened in Firefox it will ask if UCare can print to the DYMO printer. Click the Allow button as shown below and then refresh the page, the attached printers will now be available from the printer drop down. Next simply tap the start button and you’ll be able to use the kiosk as normal.

If you have any question regarding this please contact support@ucarehq.com

Latest From the Blog

Issues

RESOLVED: Slow DYMO printing

26 April 2018
Many churches are using DYMO printers for printing name labels as part of check in. DYMO has notified us that a third party that their Windows printer software relies upon has changed in the last few days. The result of these changes is that there can be a 10 – 15 second delay each time …
Read More
Features

Recording deaths, archiving, import giving & gender options

22 March 2018
Over this last six years I, Des as the founder of UCare have been supporting my sister and her family in her battle with cancer. After many rounds of surgery and other treatments her journey with the illness finally ended about six weeks ago. Lara was a mother, wife, daughter, sister, friend and pastor of …
Read More
Updates

Crisp new design

20 February 2018
When you signed in to UCare today you would have been presented with our new design. Our design team have been working on this new design for a while. The intent has been to tighten up the layout so that it makes more efficient use of screen space. We are also aligning the colors and …
Read More